Google is currently in the process of trying to make life easier, or more terrifying, for those of us who currently spend too many hours in the middle of the night searching our symptoms on WebMD. In an effort to try and connect people quickly with reliable medical advice, Google is currently testing a new feature that connects those searching for illnesses or symptoms to an actual doctor who can video chat with them about their questions and concerns.
When Google detects that someone is searching for a particular condition, or is searching for a cause of certain symptoms, this new feature will alert the user that there is an opportunity to directly video chat with a physician. Google says that it’s testing out this new program in the hopes that it will connect users with the most helpful information available regarding their medical concerns.
This isn’t the first example of using teleconferencing to dole out medical care. In fact, and increasingly popular trend in some areas is the virtual doctor’s office. In these offices, an individual video chats with a doctor who is in a secondary location about his or her symptoms, while a nurse or physician’s assistant is in the office physically with the patient to take his or her vitals and to facilitate any direct care that is needed.
During this initial trial stage, only certain users are being offered the chance to chat with a doctor, and Google is covering all costs. However, if the program proves successful, Google will likely expand the feature to all users, and doctors will be able to charge users whatever they want for the service. A users insurance will not be billed initially for the conversation, but those who take advantage of this service should be able to file a reimbursement for this service with their insurance provider, provided it’s covered. All transaction costs will take place through Google Wallet, making it just a little too easy for the hypochondriacs among us, myself included, to spend incredible amounts of money investigating every little cough and sneeze.